What to include in your email

Please email contact.snkrdome@gmail.com with the following details:

• Order number: (e.g., #SN-12345)
• Email used at checkout:
• Full name:
• Item(s) to return: (product name, size, color)
• Reason for return: (Wrong size • Wrong item • Damaged on arrival • Authenticity concern • Other)
• Preferred outcome: (Refund • Exchange • Store credit)
• Attach photos: (box exterior, shipping label, product + any damage)
• Any additional notes:

What happens next

1. We confirm receipt. We’ll reply within 48 business hours (usually much sooner).
2. We check eligibility. Order details and return window are verified per policy.
3. Request additional info. If anything is missing, we’ll ask for it before approval.
4. If approved: We’ll send return instructions and a prepaid label if applicable.
5. Resolution: Once we receive and inspect the return, we’ll process the agreed outcome (per Return Policy).

Important reminders

• Do not wear sneakers if you intend to return them. Keep all original packaging and accessories.
• Provide clear photos — it speeds resolution.
• If a package is marked “delivered” but missing, check with building staff and carrier before contacting us.
• If your order used a gift card or promo, refunds follow our Refund Policy.

FAQs

How long will it take to get a response?

We aim to reply within 48 business hours.

Do you provide prepaid labels?

If eligible under our Buyers’ Protection or Return Policy, yes. We’ll include label details in our approval email.

I received a damaged item — what next?

Send photos of the box exterior, label, and the damage right away. Keep the item unworn; we’ll confirm return instructions.

I suspect it’s not authentic

Contact us immediately and don’t wear the item. Reference your order number and attach photos — we’ll start an authenticity review per our Authenticity Guarantee.